9 The Context of Communication

Does My Form of Communication Change in Certain Situations?

The circumstances surrounding a message provide the context. These include the setting you are in, the culture that guides you and whomever you are communicating with, and the purpose of the communication to begin with. Context also includes the values people have, appropriateness of the message, the timing you choose to convey your message, and the reason behind your wanting to communicate. This means considering your audience, the place, the time, and all other variables that impact communicating constructively.

Figure 8.7 Your career area, work environment, its accepted style of dress, and the relationships with your colleagues or clients all add context to your communication. (Credit (both photos): Lyncconf Games / Flickr / Attribution 2.0 Generic (CC-BY 2.0))

Generally, all communication happens for a reason. When you are communicating with people, are you always on the same wavelength? Are you wide-awake and your roommate almost asleep? Is the baseball game really important to you but totally boring to the person you are talking with? It is important that everyone involved understands the context of the conversation. Is it a party, which lends itself to frivolous banter? Is the conversation about something serious that occurred? What are some of the relevant steps to understanding context? First of all, pay attention to timing. Is there enough time to cover what you are trying to say? Is it the right time to talk to the boss about a raise? What about the location? Should your conversation take place in the elevator, over email, in a chat room? Is everyone in the conversation involved for the same reason?

The following is an activity that might help you understand what is meant by context.

Sometimes we have misconceptions about what is going on in a group situation. Perhaps we think that everyone there knows what we are talking about. Or we think we know everyone’s opinions on an issue or situation. Or we come into the conversation already thinking we are right and they are wrong. Communication in these instances can go very wrong. Why? We aren’t listening or even preparing ourselves adequately for the conversation we hope to have. So often we are only concerned about what we have to say to an individual or a group and we don’t step back long enough to reflect on what our message might mean to them. We seem to not care about how the message will be received and are often surprised by how poorly the communication actually went. Why? Because we didn’t step back and think, “Hmmmm, my aunt is a really religious person and probably would be offended by a conversation about sexual intimacy.” Or, “My father is having a bit of financial trouble, and this might not be the right time to bring up money I need for a new car.”

Do I Use an Altered Style of Talking When I Am With Different People?

There are so many instances in our lives when we think about our needs first and blurt out what we are thinking, leading to some critical misunderstandings. It is really important not only to be concerned about our need to communicate, but to take into consideration with whom we are communicating, when and where we are communicating, and how we are going to do so in a positive way. First, you should step back and think about what you want to say and why. Then reflect on with whom you are attempting to communicate.

WHAT STUDENTS SAY

1. Of the following methods, which is your preferred method of communication?
   1. In person/face-to-face
   2. Voice call
   3. Video call
   4. Email
   5. Texting (including texting apps)
   6. Social media environments
2. Which element of communication do you find most challenging?
   1. Understanding the audience/situation and using the best form/tone to fit it
   2. Speaking in front of a group of people
   3. Writing papers or reports
   4. Listening and interpreting
3. When writing a paper for a course, which aspect do you find most challenging?
   1. Coming up with an original idea/thesis/research question
   2. Finding sources and background information
   3. Evaluating the quality of sources or data
   4. Organizing the paper
   5. Writing/editing the paper
   6. Writing the bibliography/works cited list

You can also take the anonymous What Students Say surveys to add your voice to this textbook. Your responses will be included in updates.

Students offered their views on these questions, and the results are displayed in the graphs below.

Of the following methods, which is your preferred method of communication?

Figure 8.8

Which element of communication do you find most challenging?

Figure 8.9

When writing a paper for a course, which aspect do you find most challenging?

Figure 8.10

Listening Is a Communication Action

Our communication includes both sending and, especially, receiving messages. Unfortunately, we often don’t take the time to focus on the latter part. Often we are already thinking about what we are going to say next and not listening to what is being said to us. This lack of focus occurs in intense, oppositional discussions, but it can also be common in one-on-one conversations and when someone is confiding in us. When we listen, we need to embrace the concept of empathy, meaning you understand what a person might be feeling, and understand why that person’s actions made sense to them at the time. This way our ideas can be communicated in a way that makes sense to others, and it helps us understand others when they communicate with us.

Even though it is silent, listening is communication. We can often “hear” what is being said but don’t really listen well enough to discern what is meant by the person trying to communicate with us. In order to listen effectively, we should consider it an active process, in the same way we think about speaking or messaging.

So what does active listening entail? There are some strategies you can use to help you become a good listener. First of all, stop talking. You can’t listen if you are talking. Secondly, turn off the television, put your phone in your pocket, silence the music and, if needed, go somewhere quiet, so you can actually focus on what is being said. Next, have empathy for the person talking to you. In other words, don’t begin thinking of ways to answer. Even if someone has a problem (with you or something else), avoid trying to immediately solve it; consider whether the person speaking to you really wants advice or action, or might simply want to be seen and heard. Finally, before you say anything as a reply, repeat what you heard so the other person can confirm that you heard them correctly. You would be amazed at how well these strategies work to help avoid misunderstandings and confusion.

Figure 8.11 Being a good listener takes practice and focus. To help, try to eliminate distraction and avoid giving too much advice or telling your own related stories. Even if you’re only listening to a brief summary after running into someone in the hallway, do your best to internalize what they’re saying. (Credit: University of the Fraser Valley / Flickr / Attribution 2.0 Generic (CC-BY 2.0))

Think about all the times you have gone through a drive-through for food or coffee. The scenario is most often the same, right? You order, let’s say, medium fries, a burger with no cheese or onions, and a large soft drink. You then listen to the person inside the restaurant say back to you, “You want medium fries, a quarter pounder with no cheese or onions, and a large Coke.” If that is the right order, you say yes and move on to pay. This can be seen as active listening on both sides. The following activity can help you reflect on active listening.

As said earlier, emotions are frequently involved in communication.It would be nice if everything was logical and everyone was always coming from that place of no emotion. But that’s not how it works in most instances. People have opinions, needs, desires, and outcomes they are looking for; feelings that can be hurt; and differing attitudes. The list could go on and on. What is important is that we need to be aware of our own emotions, and those of others, when attempting to communicate. Consider other people’s feelings as well as your own. Have empathy. And in the midst of trying to do that, listen, don’t just hear!